TERMS & CONDITIONS

Mind Tamers® - EMPOWERED: The Breakthrough Intensive

Last Updated: 1st November 2025

1. ABOUT THESE TERMS

These Terms & Conditions govern your participation in EMPOWERED: The Breakthrough Intensive ("the Programme") provided by Margaret Sinclair, trading as Mind Tamers® ("I," "me," "my").

By applying for and enrolling in the Programme, you ("you," "your," "Client") agree to be bound by these Terms & Conditions.

Please read them carefully before proceeding.

2. BUSINESS INFORMATION

Provider: Margaret Sinclair, trading as Mind Tamers®
Business Structure: Sole Trader
Location: Lancing, England, United Kingdom
Contact: [email protected]
Website: www.mindtamers.co.uk

Mind Tamers® is a registered trademark.

3. PROFESSIONAL INDEMNITY INSURANCE

I hold professional indemnity insurance appropriate for the services I provide.

4. NATURE OF SERVICES

EMPOWERED is a transformational coaching and therapeutic programme combining hypnotherapy, NLP (Neuro-Linguistic Programming), somatic practices, breathwork, and business mentoring.

This Programme is NOT:

Medical treatment or a substitute for medical care

Psychotherapy or counselling for diagnosed mental health conditions

Legal, financial, or professional business consulting

A guarantee of specific business results or revenue growth

If you have a diagnosed mental health condition, are currently in crisis, or require medical treatment, please consult appropriate healthcare professionals.

This Programme is designed for personal and professional development, not clinical intervention.

5. PROGRAMME STRUCTURE & INVESTMENT

Duration: 3 months (12 weeks)

What's Included:

1 x Foundation Intensive session (3 hours) - Week 1

7 x Transformation sessions (90 minutes each) - Weeks 2-10

1 x Breakthrough Intensive session (3 hours) - Week 12

Voxer voice support between sessions (Monday-Friday, 48-hour response time)

2-3 custom hypnosis recordings

Digital toolkit (breathwork practices, grounding techniques, mindset tools)

Investment: £3,000

Payment Options:

Option 1: One payment of £3,000 (due before Programme commencement)

Option 2: Two payments of £1,500 (Payment 1 due before commencement; Payment 2 due at the start of Month 2)

6. PAYMENT TERMS

Payment must be received in full (or first instalment if paying in two parts) before the Programme begins.

If paying in two instalments, the second payment of £2,500 is due at the start of Month 2 (after 4 weeks).

If payment is not received on time, sessions will be paused until payment is made. No refunds or credits will be given for missed sessions during non-payment periods.

Payment can be made via bank transfer or other agreed methods.

All payments are in British Pounds (GBP).

7. REFUND & CANCELLATION POLICY

Once the Programme has commenced (i.e., after the first session has taken place), all payments are non-refundable.

Before the Programme starts: If you need to withdraw before the first session, a full refund will be provided minus any administrative costs incurred.

No refunds are given for:

Missed sessions (with or without notice)

Deciding the Programme is not for you after starting

Not completing the Programme

Not achieving desired results

If you wish to withdraw from the Programme after starting, you remain responsible for all outstanding payments as per your chosen payment option.

8. SESSION SCHEDULING, CANCELLATIONS & RESCHEDULING

Client Cancellations/Rescheduling:

You may reschedule up to 4 sessions during the 3-month Programme.

24 hours' notice is required to cancel or reschedule a session.

If you cancel or reschedule with less than 24 hours' notice, or fail to attend without notice ("no-show"), you will forfeit that session and it will not be rescheduled.

Extenuating circumstances (e.g., serious illness, family emergency) will be considered on a case-by-case basis at my discretion.

Provider Cancellations/Rescheduling:

I will provide 24 hours' notice if I need to cancel or reschedule a session, except in extenuating circumstances (e.g., illness, emergency).

If I cancel a session, it will be rescheduled at a mutually convenient time at no additional cost to you.

9. VOXER SUPPORT TERMS

Voxer voice support is provided Monday-Friday during UK business hours, with a 48-hour response time.

Voxer support does NOT include:

24/7 access or immediate responses

Crisis intervention or emergency support

Unlimited messaging (support should be reasonable and related to Programme work)

If you are in crisis or experiencing a mental health emergency, please contact emergency services (999 in the UK) or appropriate crisis support services (e.g., Samaritans: 116 123).

10. CLIENT RESPONSIBILITIES

To get the most from the Programme, you agree to:

Attend all scheduled sessions on time and prepared

Complete any exercises, practices, or "homework" discussed between sessions

Engage openly and honestly in the work

Take responsibility for implementing insights and changes in your business and life

Communicate promptly if issues arise

11. NO GUARANTEES OF RESULTS

While I am committed to supporting your transformation, I cannot and do not guarantee specific outcomes, including:

Specific revenue or business growth

Elimination of all limiting beliefs or blocks

Specific personal or professional achievements

Your results depend on many factors, including your commitment, circumstances, and actions taken.

Testimonials and case studies represent individual experiences and are not guarantees of your results.

12. CONFIDENTIALITY & DATA PROTECTION

My Commitment to You:

All information shared during sessions, via Voxer, or in any communication related to the Programme is strictly confidential and will not be disclosed to third parties without your explicit consent, except where required by UK law.

I comply with all applicable UK data protection laws, including the Data Protection Act 2018 and UK GDPR.

Your personal data will be:

Stored securely

Used only for delivering the Programme and related communication

Retained only as long as necessary (or as required by law)

Not shared with third parties without your consent (except as legally required)

You have the right to:

Access your personal data

Request correction or deletion of your data

Withdraw consent for data processing (though this may affect my ability to deliver the Programme)

For full details, see my Privacy Policy.

Use of Testimonials:

With your explicit written consent, I may use anonymised or attributed testimonials, case studies, or results from our work together for marketing purposes (website, social media, promotional materials).

You have the right to:

Decline to provide a testimonial

Request edits or removal of your testimonial at any time

13. LIMITATION OF LIABILITY

To the fullest extent permitted by UK law:

I am not liable for any indirect, incidental, or consequential damages arising from your participation in the Programme.

My total liability to you for any claims arising from the Programme shall not exceed the amount you paid for the Programme.

This does not affect your statutory rights under UK consumer protection law.

14. TERMINATION

I reserve the right to terminate the Programme immediately if:

You breach these Terms & Conditions

You engage in abusive, threatening, or inappropriate behaviour toward me

You fail to make payments as agreed

I determine, in my professional judgment, that continuing the Programme is not in your best interest or mine

If I terminate the Programme due to your breach or misconduct, no refund will be provided.

15. COMPLAINTS & DISPUTE RESOLUTION

If you have a concern or complaint about the Programme, please contact me directly at [email protected]. I am committed to resolving issues promptly and professionally.

If we cannot resolve the matter directly, you may seek resolution through:

Mediation (we can mutually agree on a mediator)

Small Claims Court (if applicable under UK law)

16. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms or the Programme shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. CHANGES TO THESE TERMS

I reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date.

If you have already enrolled in the Programme, changes will not affect your existing agreement unless required by law.

18. ACCEPTANCE OF TERMS

By submitting your application for EMPOWERED and making payment, you confirm that:

You have read, understood, and agree to these Terms & Conditions

You are over 18 years of age

You are entering into this agreement voluntarily

All information provided in your application is accurate

19. CONTACT INFORMATION

If you have questions about these Terms & Conditions, please contact:

Margaret Sinclair, Mind Tamers®
Email: [email protected]
Website: www.mindtamers.co.uk